🚚 FREE DELIVERY OVER £50⚡ ORDER BY 5PM – NEXT DAY DELIVERY🔧 GENUINE UK CAR PARTS✅ 50,000+ PARTS IN STOCK⭐ RATED 4.9/5 BY CUSTOMERS🔒 SECURE SSL CHECKOUT

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RETURNS POLICY

We want you to be completely satisfied with your purchase.
If something's not right, we'll make it right.

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30 DAY RETURNS

Hassle-free returns on all orders

HOW TO RETURN

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Call, email or WhatsApp us to start your return. Tell us your order number and reason.

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Get Approval

We'll confirm your return is eligible and provide return instructions.

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Pack Carefully

Pack the item securely in original packaging. Include your order number inside.

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Send It Back

Post to our store address. We recommend using a tracked service.

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Get Refunded

Once received and inspected, refund processed within 5-10 business days.

✅ RETURN CONDITIONS

✓Item must be unused and unaltered

✓Item must be undamaged

✓Original packaging in good condition

✓All accessories and parts included

✓Within 30 days of purchase

✓Proof of purchase required

❌ CANNOT BE RETURNED

✗Electrical items once fitted

✗Special order / custom parts

✗Items damaged by incorrect fitting

✗Items without original packaging

✗Items returned after 30 days

✗Used or altered items

📍 RETURN ADDRESS

Carmates Auto Parts Ltd
250 Victoria Road East
Leicester
LE5 0LF
England

📌 Please include your order number inside the parcel.

📦 We recommend using a tracked delivery service as we cannot be responsible for items lost in transit.

💰 Return postage costs are the customer's responsibility unless the item is faulty or incorrect.

💰 REFUND TIMELINE

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Item Received

We inspect your return within 1-2 business days

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Inspection Done

You receive an email confirming refund approval

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Refund Processed

Refund sent to original payment method

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Money Received

5-10 business days to appear on your statement

NEED TO RETURN SOMETHING?

📞 0116 274 0557 ✉️ EMAIL US 💬 WHATSAPP